Refund & Cancellation Policy

Cancellation by Guest

• More than 48 hours before the tour: Full refund or free rescheduling to any available date.
• 24 to 48 hours before the tour: 50% refund. Free rescheduling available (one time only).
• Less than 24 hours before the tour: No refund. Rescheduling subject to availability and a 20% administration fee.
• No-show: No refund is provided if you do not arrive at the meeting point.

Cancellation by King of Desert

We reserve the right to cancel or reschedule tours due to:

• Extreme weather conditions (sandstorms, heavy rain, high winds)
• Safety concerns identified by our team
• Government restrictions or force majeure events

In these cases, you will receive a full refund or free rescheduling to any available date.

Deposit Payments

If you paid a 10% deposit to secure your booking, the deposit is included in the refund calculation above. The remaining balance due on arrival is not charged if the tour is cancelled within the eligible refund window.

How to Request a Refund

Contact us via:

• WhatsApp: +971 50 689 1911 (fastest response)
• Email: info@kingofdeserts.com

Please provide your booking reference number. Approved refunds are processed within 5–10 business days to the original payment method.

Gift Vouchers & Promo Codes

Gift vouchers and promotional credits are non-refundable but can be transferred to another person or used for a different tour date. Validity: 12 months from date of issue.